Where do the products come from and where are they located?
Almost each product have different suppliers and they come from Asia, Australia or France. We tested and retested each product to ensure that products comply with quality we have set and is indeed zero waste (we work only with suppliers that agree to send package without plastic packaging), we stock all products in France and all of them shipped from France.
How long is the processing time for orders?
Processing time is normally 3 to 5 business days. Keep in mind, processing time may vary depending on sales, promotions, and holidays.
How long does it take to receive a package?
Domestic shipping takes around 3 business days and European 5 business days. It might vary depending on shipping method chosen and time of the year
Do you offer international shipping?
Yes, we ship internationally! When checking out, simply enter your address and you can choose from the listed shipping methods available.
What is your return policy?
We do not accept returns for all items as many do not include any packaging and because of the environmental impact, however, if you have any issues with a product you have purchased, please email us at firstname.lastname@example.org or use Contact Form
Why hasn't my order arrived/ I haven't received my package?
Shop Tellus always provides tracking information for all your orders so if you did not receive tracking info or package please contact us with Contact Form.
Shop Tellus is not liable for any packages lost by shipping comany, items that arrive damaged due to the shipping process, or packages that are marked as delivered but not received by the customer